Limitation of Liability
In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits or business interruption, arising out of or in connection with your use of the Service or any products or services obtained through the Service.
As a user of this software, you acknowledge and agree that you are responsible for complying with all applicable communication and messaging regulations, including but not limited to the TCPA, TRACED Act, Campaign Registry, and A2P10DLC requirements.
Your obligations include:
Obtaining proper consent before sending messages.
Maintaining transparency with recipients regarding the purpose of communications.
Registering messaging campaigns and ensuring compliance with A2P10DLC guidelines.
Abiding by regulations to prevent spam, spoofing, or other prohibited communication practices.
Any violation of these regulations is your sole responsibility and may result in legal action against you or your organization, including penalties, fines, or suspension of services. By using this software, you commit to safeguarding consumer rights and adhering to carrier and regulatory requirements.
SMS Messaging Program
By opting into our SMS messaging program, you agree to the following terms:
Program Description: Our SMS program provides updates, promotional offers, or service-related messages relevant to your inquiries and requests.
Opt-Out Instructions: You can cancel the SMS service at any time by texting "STOP" to our short code. Once you send "STOP," you will receive a confirmation of your unsubscribe status, and no further messages will be sent. To rejoin, sign up as you did initially.
Help and Support: If you experience issues with our SMS program, text "HELP" for assistance or contact us directly at [email protected] or (267) 805-7658.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Message and Data Rates: Standard message and data rates may apply. Contact your wireless provider for details.
Privacy Inquiries: For privacy-related concerns, please refer to our full Privacy Policy at
Assistance with Registrations
Sankofa Properties LLC provides assistance with the registration of Business Profiles, SHAKEN/STIR, A2P Brands, and A2P campaigns. We strive to support users with resources and guidance during the registration process.
Please note:
Approval of registrations is governed solely by the appropriate authorities, and we cannot guarantee approval.
Registration rejections or denials are not grounds for refunds under our refund policy.
We are not responsible for restrictions or suspensions placed on your account by GoHighLevel, Twilio, or other service providers.
By using our assistance services, you agree that these outcomes are beyond our control and accept that no refunds will be issued in such cases.
Termination
We reserve the right to terminate your access to the Service or any portion thereof at any time, without notice.
Refund policy:
We offer a 30-day money-back guarantee for Software as a Service (SaaS) subscriptions. If you are unsatisfied with your subscription, you may request a full refund within 30 days of your initial purchase.
Refunds do not apply to additional products, such as add-ons or third-party services, or payment plans (e.g., 3-pay or 4-pay options).
To request a refund, contact our support team at [email protected].
Messaging Compliance
By using our services, you agree to adhere to A2P 10DLC guidelines and ensure that all outbound messaging campaigns meet opt-in, content, and recipient consent requirements. Failure to comply with these standards may result in service suspension or additional penalties.
Changes to Terms
We reserve the right to update or modify these Terms at any time. Updates will be posted on this page, and continued use of the Service constitutes agreement to the updated Terms.
Governing Law
These Terms are governed by and construed in accordance with the laws of PA, without regard to conflict of law provisions.
Contact Information
For questions regarding these Terms, contact us at (267) 805-7658.